Buying Guides

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Refund Policy


RETURNS

Items may be returned within 14 days of delivery. Items must be in the same condition in which they were delivered with swing tags still attached and/or in original packaging, unwashed, no smell of perfume, free of make-up and tan marks. Please take care when trying on any item/s.

No Refund available on Sale Items, Jewelery, Swimwear, Sleepwear, Undergarments and all skin care range due to hygenine reasons.

The customer is liable for all delivery expenses on returned items and a 20% restocking fee will be deducted from your refund, unless the item is faulty or incorrectly shipped. 

Once we have received the returned item and it has passed inspection a store credit will be issued via email.

Urban Wall reserves the right to reject any returned item if it has been worn, washed, altered, damaged, used or marrked (make-up, tan) and the item will be returned to the customer at their expense.

Please choose items carefully as any items that need to be exchanged for a different size, color etc will incur shipping fees at buyers expense.

To return an item please contact kim@urbanwall.com.au for an RA Code (Return Authorisation Code) and complete the returns form enclosed with your order.

*Please take into consideration that garments may appear slightly lighter or darker on your computer screen monitor as each monitor can vary. However we do make every effort to ensure that the colour of our garments are accurately displayed.